FAQ
1. Do you have a physical store I can visit?
No, we are an online-only store, which means we operate 100% digitally. This allows us to keep our costs low, offer competitive prices, and bring you the latest kitchen gadgets straight to your door, no matter where you are.
2. How do I know your products are good quality if I can't see them in person?
We understand the importance of quality, which is why every product we offer is tested for performance, durability, and design. We provide detailed descriptions, photos, and customer reviews so you can shop with confidence. Plus, our customer support team is always here to answer any questions.
3. Can I modify or cancel my order after placing it?
If you need to make changes or cancel your order, please contact us within 12 hours of placing it. Once the order is processed, modifications may not be possible.
4. How long does shipping take?
Shipping times vary depending on your location, but most orders are processed within 2-3 business days and arrive within 7–14 business days. You’ll receive a tracking number as soon as your order ships.
5. Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times for international orders are calculated at checkout.
6. What’s your return policy?
We offer a return policy on most items. If you receive the wrong item or a damaged product, please contact us within 7 days of delivery. You will just have to cover your return shipping to us. You will just have to contact us by email, and we’ll guide you through the return or exchange process. Your satisfaction is our priority.
7. Are your kitchen gadgets covered by a warranty?
Yes! Many of our products come with a manufacturer’s warranty. Specific warranty information is listed on each product page. If you have any issues, just reach out — we’re here to help.
8. Can I contact someone if I have questions before buying?
Absolutely! We may not have a storefront, but our customer service team is real and ready to help. You can reach us via email or through our contact form — we typically respond within 24 hours.